Management
Lucas Ragusa
GENERAL MANAGER
YEARS AT RCTM: 24
FAVORITE THING ABOUT MY JOB: I get to lead a great team that is built to service the needs of people in the Greater New Orleans area. I enjoy the challenges and the success we all bring to the fold. Serving our clients is what we are here for, creating a fun environment to do it in is what makes us special.
FAMILY: Wife Michelle 16 years, Daughter Sadie 16, Son Brent 14
HOBBIES: Tournament Bass Fishing, Outdoors, Football, Cookouts, GEAUX TIGERS!!!
FAVORITE SPORTS TEAMS: GEAUX TIGERS!! WHO DAT!!
Tracey Romero
OFFICE MANAGER
YEARS AT RCTM: 7
FAVORITE THING ABOUT MY JOB: Getting to know our clients and look after them. Great boss who understands life and wont let it cause issues when it gets in the way!
FAMILY: 3 children that I love deeply-all teens, 19-17-15.
HOBBIES: Live Music, bicycling, reading! I LOVE my city and all it has to offer!!
FAVORITE SPORTS TEAMS: Saints because WHO DAT! Ours at River City’s Total Maintenance!
WORDS FROM LUCAS: She is my right hand! I couldn’t do all the things I have to do without knowing she is fully capable of making a decision that needs to be made on our clients or employees behalf. She does so much helping me keep this team in order and is on the lookout for ways to make us more efficient! She has a amazing soul and has a love for this city that is second to none. She is the glue, the oil and the bandages that makes it all work!
Josh Young
OPERATIONS MANAGER
YEARS AT RCTM: 4
FAVORITE THING ABOUT MY JOB: I enjoy ensuring a quality job gets installed every time. That our promises to you are kept and if not, getting them corrected as soon as possible. I have a great deal of pride in the work we do here and look forward to many years to come providing quality craftsmanship to the greater New Orleans area!
FAMILY: Wife Michelle and children
HOBBIES: Fishing & Traveling
FAVORITE SPORTS TEAMS: Saints and LSU
WORDS FROM LUCAS: Josh has been a tremendous asset to us in helping develop our installation practices. His experience as first a service technician and then in the world of overall construction gives us a unique combination of skill and know how to do just about anything. I am happy with the pride and work ethic he brings every day!
Steve Olivard
SERVICE MANAGER
YEARS AT RCTM: 13
FAVORITE THING ABOUT MY JOB: Providing service to our clients and solving their home comfort problems.
FAMILY: Son at LSU
HOBBIES: Motorcycles and Fishing
FAVORITE SPORTS TEAMS: Saints
WORDS FROM LUCAS: He manages the way I do and I didn’t have to teach him. He treats our guys and clients the way I want them treated. As a former service tech like myself, we don’t have too many things between the two of us we haven’t seen. Its nice having another set of eyes looking out for my clients and our employees the way he does. He is another set of eyes for me and my trust in him is unwavering.
Kaare Johnson
MEDIA RELATIONS/RADIO TALENT
YEARS AT RCTM: 10
FAVORITE THING ABOUT MY JOB: Informing the Greater New Orleans area of what’s going on around town. And I’ll tell you whats going on..River City’s Total Maintenance is the real deal guys! From the first time I met Lucas 9 years ago I could tell he was different. He was not going to be just an AC Guy but the New Orleans PREMIER AC service provider, PERIOD. The way he conducts business is the way you want someone to treat you! I love him like a brother and you will love his team too. Fair and Honest LUCAS and the BOYS at River City’s Total Maintenance!!
FAMILY: Single and ready to mingle, 2 dogs that I adore! .
HOBBIES: Mathematics, sports – both playing and watching.
FAVORITE SPORTS TEAMS: Saints and LSU!
WORDS FROM LUCAS: We are super fortunate to have this guy on staff. Kaare is a valuable asset to our team because he knows what makes New Orleans tick. Having him here gives me the upper hand because he helps me pump out our message of quality daily on his Radio and TV show. But he is also a CLIENT! Ask him who the coolest person he knows is!! Yeah You Right
Nicole Clesi
CLIENT SERVICE REPRESENTATIVE
YEARS AT RCTM: 4
FAVORITE THING ABOUT MY JOB: Very laid back company with a family first attitude. We work hard to insure the needs of our clients are met daily. When we fall short we do what it takes to correct it. This is a TEAM and we work well together!
FAMILY: Fiance and together we have 5 kids.
HOBBIES: Swimming and amusement parks with family. Going fishing and riding dirt bikes!
WORDS FROM LUCAS: Keys….we call her keys because she is the fastest processor on the planet! You can hear the KEYS on the keyboard getting banged up when she is hard at it! She understands our program better then I do at times it seems and has an intuition that I couldn’t teach even if I tried. She is a hard worker and puts her heart and soul into going above and beyond for our clients!
Phil Rome
MASTER TECHNICIAN
YEARS AT RCTM: 17
FAVORITE THING ABOUT MY JOB: Providing quality service for our clients. Fixing the impossible!
FAMILY: Married with a son and a daughter.
HOBBIES: Boiling seafood, hanging out with friends and family.
FAVORITE SPORTS TEAMS: LSU, Dallas Cowboys
WORDS FROM LUCAS: Phil will give you the shirt off of his back! His clients always come first and he is quick to lend a hand to anyone in need. On top of that he has worked on about every piece of refrigeration equipment on the planet. I call him when something is difficult and he has always come through for me. He has also won Peoples Choice in Kenner for best tasting crawfish a few years in a row! A man of many talents, we are lucky to have him on our team.
Bobby Hudgins
MASTER SERVICE TECH
YEARS AT RCTM: 17
FAVORITE THING ABOUT MY JOB: I enjoy delivering on what I promise. I like finding solutions that others have not thought of. And I believe in quality. First and foremost the most important day of a systems life is the day it is installed and we go OVER and ABOVE what it takes to insure we do our job so that you have many, many years of quality indoor comfort. The pride we all have in a job well done is the reason people use us!
FAMILY: Wife and kids
HOBBIES: Sports, Traveling, Beach
FAVORITE SPORTS TEAMS: LSU and SAINTS
WORDS FROM LUCAS: Bobby is a great communicator who is going to give his clients an education on what best suits the situation. He is well versed on the installation and service of your system and proves it every day with the compliments we get from his clients. As someone who installed systems before learning to work on them, he has eyes for both sides of the equation, which is invaluable to me because I can trust what he is saying to me and our clients!
LaBrian Weber Sr.
MASTER SERVICE TECH
YEARS AT RCTM: 10
FAVORITE THING ABOUT MY JOB: Being complimented on the professionalism I present myself and the company with. I go over my clients expectations when I am working for them. I truly enjoy my craft!!
FAMILY: Five sons whom I love unconditionally, mother, and father who are the best ever!!
HOBBIES: Hobbies are my kid’s hobbies. My passions are to make sure my kids succeed!
FAVORITE SPORTS TEAMS: PACKERS GO PACK GO!!
WORDS FROM LUCAS: LB as we call him has a gift. People love him because of his “CAN DO” attitude and willingness to find a solution to any problem. Labrian has been with me going on 10 years and in that time I have seen him grow from a helper, to an installer and now into one hell of a service tech. I kinda helped raise him in this trade and it gives me a tremendous sense of pride seeing him grow and prosper in this company. I am as proud of him as he is of our company because he gives it 110%. I couldn’t ask for a better person to represent this company!
Josh Bourgeois
MASTER SERVICE TECH
YEARS AT RCTM: 5
FAVORITE THING ABOUT MY JOB: Great environment to work in with an attention to detail, quality craftsmanship, and superior service. I love the fact that WE all care so much for our clients well being and it shows in our performance. We all have each others back when times are tough and it shows in our ability to complete the tough tasks we face.
FAMILY: Married, no kids.
HOBBIES: Hunting, Fishing, Playing guitar.
FAVORITE SPORTS TEAMS: LSU – SAINTS
WORDS FROM LUCAS: Josh is another one I have helped raise. He worked for me a little over 6 years ago and went off to Indianapolis for about 5 years. When he returned home to NOLA I was more than happy to bring him back on full throttle. In his time away he picked up the parts of the trade he was missing and like all really good AC men, learned from the install side of things first and is now applying his gift to the service end of things. A great communicator, I look forward to many years working alongside him!
Troy Parker
MASTER SERVICE TECH AC/ELECTRICAL
YEARS AT RCTM: 4
FAVORITE THING ABOUT MY JOB: First job I have had where I look forward to going to work in the morning. Work environment is second to none and I appreciate the opportunities to grow that this company provides!
FAMILY: Married with 3 kids and one on the way: Chasity, Troy, Jolie and Gage coming soon!!
HOBBIES: Anything involving mud riding, Outdoors.
FAVORITE SPORTS TEAMS: Saints
WORDS FROM LUCAS: You want to see a hard worker find Troy! This man will get into the nastiest situations to get a job done and has NEVER complained. He is one of my “Gut Men” and someone I want in a foxhole with me at all times. This man exemplifies what it means to get the job done the right way ALL THE TIME! A skilled electrical mind that has transferred into the air conditioning side beautifully and has one bright future ahead of him!
Mike Batsford
MASTER SERVICE TECH
YEARS AT RCTM: 7
FAVORITE THING ABOUT MY JOB: Different place everyday and the people we meet. Great team to work with.
FAMILY: Married
HOBBIES: Computers and software development
FAVORITE SPORTS TEAMS: Detroit Lions
WORDS FROM LUCAS: When I greet Mike in the mornings it goes something like this.. “How you doing today??” His reply, “Best day Of my life!” That’s the attitude I want representing our company! He understands that today is a GIFT and that’s why they call it the PRESENT! A hard worker who gives it his all, 110%. He is someone that values what we do and it shows in his work everyday!
Joey Fraley
SERVICE TECH
YEARS AT RCTM: 3
FAVORITE THING ABOUT MY JOB: I enjoy learning about my trade from different people. The ins and outs of what we do every day insuring our clients home comfort.
FAMILY: SINGLE NO KIDS
HOBBIES: Fishing and the outdoors
FAVORITE SPORTS TEAMS: Ohio State
WORDS FROM LUCAS: This young man has got it. I see him as one of my truck leaders in the next year or two. Every so often you run across someone that you can sense his hunger for knowledge and this young man is starving for it. Great attitude and work ethic, no matter how hard I have tried I cannot teach WANT TO! This guy WANTS TO! Very happy to have him aboard!
Tim Warren
SERVICE TECH
YEARS AT RCTM: 6
FAMILY: Wife and two daughters
HOBBIES: Music, Sports, Reading, Carpentry
FAVORITE SPORTS TEAMS: Miami Heat, Dallas Cowboys, New York Yankees
WORDS FROM LUCAS: Guy has been around all aspects of the trade for many years. From service to installation he has really found his groove in the commercial side of the business. A good communicator, Tim is someone I know will tell me the good or the bad about a situation. It is nice to have so many well rounded guys pulling the same direction and Tim is most definitely one of those guys!
Justin Grayson
INSTALLER MANAGER
YEARS AT RCTM: 10
FAVORITE THING ABOUT MY JOB: Different place everyday. Seeing the different applications we do and figuring them out is what does it for me. I enjoy making the impossible possible the RIGHT way!!
FAMILY: Wife and son and one on the way!
HOBBIES: Hanging out with family. Teaching my one year old how to bug mommy!
FAVORITE SPORTS TEAMS: Saints! We ARE the WHO DAT NATION!
WORDS FROM LUCAS: Justin is an artist. I have been in the business for 22 years. I have seen some of the best do this trade. I have not seen anyone do it better and that is a FACT! From start to finish this guy can flat out roll. His vision on a job is in a class by himself. He is able to see the service side of things as well as having a knack for getting the job done on time and in budget. He makes us so much better by having him on board and he has a unbelievable work ethic. He is THAT GUY on the team you were apart of that makes everyone better! He is my ACE!
Darryl Richardson
MASTER INSTALLER
YEARS AT RCTM: 14
FAVORITE THING ABOUT MY JOB: Being able to be financially secure and provide a comfortable life for my family. Finding impossible and making it happen!!
FAMILY: Wife, 2 kids – Darryl, Logan
HOBBIES: Hanging out with my family.
FAVORITE SPORTS TEAMS: Yankees, Baby Cakes
WORDS FROM LUCAS: You ever seen the movie Spiderman? Well if you ever wanted to meet him, he works here! This guy is AMAZING! I once watched him crawl into a trunk line to fix it DIE HARD style! When he was finished I gave him a hug because finding a guy that can do something no one else can is rare today. A self starter, if you are waiting on him he is already done. Another one of my GUT MEN he will go the distance to make sure the job is done right! Attitude second to none, when it comes down to the nitty gritty, he is the first in!
John McKay
AC INSTALLATION
YEARS AT RCTM: 4
FAVORITE THING ABOUT MY JOB: Working with people who are not afraid to get dirty. I have learned a lot here and look forward to advancing my career here at RCTM. This is a great company on the inside and out. I am proud to be a part of the team!
FAMILY:Â Wife
HOBBIES: Anything outdoors, building cars
FAVORITE SPORTS TEAMS: River City’s Total Maintenance
WORDS FROM LUCAS: John came to us last year. Very willing to get right down to business installer. He is a super quick learner and I look forward to pouring my knowledge into him the same as his eagerness to learn. He is someone that has endless potential and proves to me daily that we made the right decision to bring him on.
Chad Perry
COMMERCIAL INSTALLER / SHEET METAL FABRICATOR
YEARS AT RCTM: 17
FAVORITE THING ABOUT MY JOB: I enjoy making metal and working with different people.
FAMILY: Wife, son, baby girl
HOBBIES: Watching TV, Road trips, Karate
FAVORITE SPORTS TEAMS: Saints
WORDS FROM LUCAS: Chad will do whatever we need him to do. From making 1000 ft. of trunk line in the shop, to installing a furnace in the winter, he has been on all sides of the business. Another one I don’t have to look for when he comes to work, he brings his lunch! One of the nicest men I have on staff! He cares about us all very much and it shows in his attitude.
Billy Weekly
SHOP HAND/ WELDER/ FABRICATOR/ PARTS PICKUP
YEARS AT RCTM: 4
FAVORITE THING ABOUT MY JOB: Everyone is a family here. We all work together and its not perfect. Lucas always talks about TEAM and I truly believe we are. The common goal is keeping our clients happy with what services we provide and I think we all work well to that goal!
FAMILY: Girlfriend, Mom and Stepdad
HOBBIES: Paintball, Fishing, Hunting
FAVORITE SPORTS TEAMS: LSU GEAUX TIGERS!!!
WORDS FROM LUCAS: Billy is a huge asset to our team. His ability to do work on a multitude of different applications has made us very versatile. From welding to small engine repair, Billy is often the one keeping the wheels on, literally!